Loan/Collection Officer 3

This recruitment is open to Alaska residents only.
The Department of Commerce, Community and Economic Development Division of Investments is recruiting for a Loan/Collection Officer 3 to join our team.
What you will be doing: This position will join the Investments team in our Juneau Office and lead our Collection Section.
In addition to working the most complex collection files, the position will supervise the work of professional staff responsible for all collection and loss prevention activies for the multiple loan programs administerd by the division.
This position has substantial responsibility and exercises independent judgement when dealing with staff, conducts journey level collection activities while assigning and monitoring workloads of subordinate staff.
Our organization, mission and culture: The mission of the Division of Investments team is to administer and service loan programs under the Department of Commerce, Community and Economic Development.
These programs were primarily designed to promote economic development through direct state lending in industries and areas of the state that are not adequately serviced by the private sector.
The Investments team values a work-life balance, providing excellent customer service, learning from experience, technical competency and working together toward a shared set of goals.
The team is a small, welcoming community of loan officers, collection officers, loan closers, accountants and technicians.
We conduct the State's direct lending business with professionalism, integrity, accountability, and a spirit of continuous improvement.
The benefits of joining our team: Taking this position will enable you to build a solid core of knowledge in the debt/lending statutes, regulations and policies.
This position provides an opportunity to be succsseful in a supervisory capacity and will provide excellent customer service with the frequent interactions we have with the public.
Above all, there is the great satisfaction of working with a team which directly impacts the economic well-being of Alaska.
Where you will be working: Working on the 9th floor of the State Office Building, you’ll enjoy a collaborative atmosphere in a fully resourced and modern office space, with splendid views of Mount Juneau and the Gastineau Channel.
Working on the 9th floor, you will have access to a fully equipped and spacious break room, as well as easy access to various restaurants and coffee shops.
The Investments team fosters a cooperative environment through staff empowerment, accountability, and professionalism.
Who we are looking for: To be successful in this position a candidate will need the following core competencies: Debt Collection: Excellent skills and knowledge of the principles, practices and techniques of debt collection, lending processes, lien perfection, and security instruments.
This includes knowledge of civil, small claims, and admiralty actions.
Managing Performance: Takes responsibility for employees' performance by setting and communicating expectations and goals that are specific and measurable, tracking progress against the goals, supporting employees' efforts to achieve job goals (by providing resources, removing obstacles, acting as a buffer, etc.
) ensuring feedback, and addressing performance problems and issues promptly.
Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
Oral and Written Communication: Expresses information to individuals or groups effectively, makes clear and convincing oral presentations.
Uses correct English grammar, punctuation, spelling and produces written information that is clear and in an organized manner.
Minimum Qualifications Any combination of education and/or experience that provides the applicant with competencies in Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Legal, Government, and Jurisprudence: Knowledge of laws, legal codes, court procedures, precedents, legal practices and documents, Government regulations, Executive orders, agency rules, Government organization and functions, and the democratic political process.
Lending/Debt Collection: Knowledge of the principles, practices and techniques of lending and/or debt collection, perfected lien, and security instruments.
This includes knowledge of applicable court procedures, processes, and actions.
Managing Performance: Takes responsibility for employees’ performance by setting and communicating expectations and goals that are specific and measurable, tracking progress against the goals, supporting employees’ efforts to achieve job goals (by providing resources, removing obstacles, acting as a buffer, etc.
), ensuring feedback, and addressing performance problems and issues promptly.
Equivalent to those typically gained by: Any combination of preparatory post-secondary education and/or progressively responsible experience in lending, collections, banking, real estate (law, sales, management, appraising, assessing), title insurance or a closely related industry.
Definitions: “Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.
“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.
“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction.
It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.
“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.
Special Note: Some positions may require experience specific to lending or collection of defaulted loans and/or in a specific program area such as agricultural loans, fisheries loans, or real estate investments.
Some positions may require travel to rural areas in small conveyances.
Additional Required Information Cover Letter: Please attach a separate, professional cover letter to your application before submitting it online or, if unable to attach to your application, email it to the contact number provided in the job posting.
Your cover letter will be considered a writing sample and will be used to help determine which applicants will advance to the interview phase of the recruitment and selection process.
Your cover letter should: Be professionally written and include proper format, grammar, spelling and punctuation; Highlight your experience, knowledge and skills in relation to the core competencies listed for this recruitment, including the number of years experience; Explanation of how your experience makes you the best candidate for the position.
Describe how you meet the minimum qualifications for the position.
Documents to be Attached to the Application: A professional cover letter, completed per the instructions above; Post-secondary transcripts, if using to meet the minimum qualifications; and Current resume.
Documents Needed at the Time of Interview: If you are selected to advance to the interview phase of the recruitment process, you must provide the following at the time of the interview: Copies of your most recent three (3) evaluations (if available); and Three (3) professional references who have had supervisory responsibility over you along with their daytime contact phone numbers.
Special Requirement of this Position: Conduct inspections of all types of collateral used to secure the loans assigned; prepare inspection reports containing an analysis of condition and value.
Take action or make recommendations to protect collateral as necessary.
Utilize complex proprietary software for all loan programs administered.
Utilization includes entering data and customer correspondence, reviewing and analyzing existing borrower information, managing timelines and workloads of subordinates and ensuring all entries are accurate.
Inspections may require travel, including by small aircraft to rural areas within the state of Alaska.
Education: If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application.
If you have not obtained a degree, please indicate the number of units completed.
Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position.
Transcripts must be attached at the time the application is submitted.
Work Experience: If using work experience in order to meet the minimum qualifications of the position and it is not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time.
Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met.
If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
Multiple Vacancies: This recruitment may be used for more than one (1) vacancy.
The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes.
Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
EEO Statement: The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA).
Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.
O.
Box 110201, Juneau, AK 99811-0201.
The State of Alaska is an equal opportunity employer.
Contact Information If you have questions regarding Workplace Alaska, the application process and/or problems being able to submit your application or attachments online, please call the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095.
If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.
com' domains.
For information on allowing emails from the 'governmentjobs.
com' domains, visit the Lost Password Help page located at https://www.
governmentjobs.
com/OnlineApplication/User/ResetPassword If you have specific questions regarding the position, please contact the hiring manager directly: Hiring manager: Yvonne Fink, Loan Manager Phone number: (907) 465-2510 Fax number: (907) 465-2103 Email address: yvonne.
fink@alaska.
gov Careers with the State of Alaska offer MANY benefitsThe following information describes typical benefits available to employees of the State of Alaska.
Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits.
(Please note this video is specifically designed for new State Employees.
)Insurance Benefits Health insurance, which includes employer contributions toward medical/vision/dental The following employee groups are under AlaskaCare Benefits administered by the State: See https://doa.
alaska.
gov/drb/programs/index.
html for additional information.
AVTEC Confidential Correctional Officers Marine Engineers Mt.
Edgecumbe Teachers Supervisory Unlicensed Vessel Personnel/Inland Boatman's Union Exempt employees (not covered by collective bargaining) The following employee groups are covered by Union health trusts.
Contact the appropriate Union for additional information.
General Government Labor, Trades and Crafts Public Safety Employees Association Masters, Mates & Pilots Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)Optional Insurance Benefits Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents) Long-term and short-term disability Accidental Death and Dismemberment Long-term care (self and eligible family members) Supplemental Survivor Benefits Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expensesRetirement Benefits Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) Matching employer contribution into a defined contribution program (new employees) Employer contribution into a defined benefit or defined contribution program (current employees) Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security Option to enroll in the Alaska Deferred Compensation Program Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment optionsSee https://doa.
alaska.
gov/drb/retirement/index.
html for additional information Paid Leave & Other Benefits Personal leave with an accrual rate increase based on time served Eleven paid holidays a year Gym discounts at participating fitness providers in multiple locations throughout the state.
See https://doa.
alaska.
gov/drb/ghlb/employee/health/gymListing.
html for additional information